Refund Policy
A legal disclaimer
This Refund Policy outlines the terms and conditions under which Specialist Technologies and Tactics offers refunds for purchases or services booked through our website and other sales channels. Our aim is to provide clear guidelines to ensure fair and transparent transactions for our customers.
Refund Eligibility
Customers may be eligible for a refund under the following conditions:
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The item is defective, damaged, or incorrect.
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The Consumer Rights Act gives you the statutory right to return something and get your money back if it's faulty. You have the legal right to a refund if you return your faulty item within 30 days
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The item is returned in its original condition, with all tags and packaging intact.
Non-Refundable Items
Certain items are non-refundable, including but not limited to:
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Gift cards
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Downloadable software products
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Personalized items or custom orders
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Sale or clearance items
Refund Process
To initiate a refund, customers should follow these steps:
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Contact our Customer Service team at [customer service email or phone number] within 5 days of receiving the item.
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Provide proof of purchase, such as an order confirmation or receipt.
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If applicable, provide photos or a detailed description of the issue.
Return Shipping
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If the item is defective, damaged, or incorrect, [Your Company Name] will cover the return shipping costs.
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For all other returns, customers are responsible for the return shipping costs.
Refund Approval
Once we receive and inspect the returned item, we will notify the customer of the refund approval or rejection. If approved, the refund will be processed and a credit will automatically be applied to the original payment method within 3-5 business days.
Late or Missing Refunds
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Checking their bank account again.
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Contacting their credit card company, as it may take some time before the refund is officially posted.
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If the customer has done all of this and still hasn’t received the refund, they should contact us at [customer service email or phone number].
Contact Information
For further questions or assistance regarding our refund policy, customers can reach out to us at:
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Email: [customer service email]
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Phone: [customer service phone number]
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Address: [Your Company Address]